In todays global 24 hour society businesses expect to be able to make their travel arrangements out of normal office hours. Business travel agents are responding by extending their office hours and/ or allocating specific members of staff to handle out of hours enquiries
People
travelling on business look for speed , convenience flexibility and quality when
choosing their travel suppliers. Today there are far more women travelling on
business than in the past, meaning that travel companies must strive to meet
their particular need for safety and security
Type
and class of travel and accommodation
Business
people tend to use higher quality accommodation and upgraded travel,
particularly when entertaining important clients. However there is an important
sector of the business travel market which uses budget hotel accommodation and
the new budget airlines in order to keep travel and accommodation costs to a
minimum
Large
business travel companies such as Thomas Cook, American Express and Carlson
Wagonlit travel, offer their clients regular management information reports
detailing the extent of the travel by members of staff and expense incurred
The
dramatic growth in the use of the internet is beginning to have an impact on the
work of business travel agents. The internet gives business travellers the
opportunity of searching for particular travel products and making their own
booking direct with travel companies. However this can be a very time consuming
process and many companies still prefer to use the services of a business travel
agent with their experience and industry knowledge
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