Special needs and effective communication.



Enhancing factors


Attending specifically to individual difficulties and disabilities by using preferred form of interaction,


Including sign language and different technologies,


The role of advocacy.


Inhibiting factors


Lack of awareness or disregard of individual difficulties and disabilities.






A life in the day of Philip Ross.


In allocated pairs.


Read through article.


Identify 15 important features.

Say why you think each of your chosen points is important.


Look for communication issues to start with.


Then identify equal opportunity and clients’ rights issues.