Types of Interaction

Interaction may take place

1)      Verbally

2)      Through Language or Sign Language

3)      Touch

4)      Technology (Email etc)

5)      Non Verbal (Body Language)

An example of interaction (Social Care Worker meeting a client for the first time to assess the clients needs)

Social Worker

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Verbal Communication (welcoming the client, friendly words)

Non Verbal Communication(open, attentive body language)

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Social Worker has to try and put his client at ease (he needs to observe and react to his clients body language and verbal responses in a correct manner to perform a worthwhile interview

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Non Verbal Behaviour

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Verbal Behaviour

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Client

The Health or Social Care Worker has to have the ability to communicate with a wide range of patients/clients/professionals including

Children

Adolescents

Young Adults

Middle-Aged People

Elders

Doctors

Nurses

Physiotherapists

Teachers

The Police

Etc etc

Lack of proper communication will mean the patient/client will not receive the correct care that is required. This can lead to tragic consequences.

Groupwork

Discuss the purposes of the following interactions

·        Exchange information, e.g to assess the needs of clients

·        Explain procedures

·        Promote relationships and offer support

·        Get to know clients and assess their needs

·        Negotiate and liase with clients and their family members, colleagues and other professionals

·        Promote interaction between group members

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